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Privacy Policy

Caraabiner Privacy Policy

Effective Date: 11 July 2026

Welcome to Caraabiner ("Company", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use our website, mobile applications, and related services.

This Privacy Policy applies to all Caraabiner services, including:

  1. Caraabiner Customer Application (Android & iOS)
  2. Caraabiner Delivery Partner Application
  3. Caraabiner Website (https://caraabiner.com)
  4. Any products and services offered by Caraabiner

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Information We Collect

Personal Information

Depending on the services you use, we may collect:

  1. Full Name
  2. Mobile Number
  3. Email Address
  4. Profile Photo (optional)
  5. Date of Birth (optional)
  6. Delivery Address
  7. Billing Address
  8. Government-issued identification documents (for Delivery Partner verification where applicable)

Account Information

We may collect:

  1. Customer ID
  2. Delivery Partner ID
  3. Login credentials
  4. OTP verification details
  5. Account preferences

Order Information

We collect information relating to your orders, including:

  1. Ordered products
  2. Order history
  3. Delivery preferences
  4. Delivery instructions
  5. Invoice details
  6. Payment status

Payment Information

Caraabiner does not store your debit card number, credit card number, CVV, UPI PIN, internet banking password, or other sensitive payment credentials.

All online payments are securely processed through authorized third-party payment gateway providers.

Device Information

When you use our services, we may automatically collect:

  1. Device Model
  2. Operating System
  3. Device Identifier
  4. App Version
  5. IP Address
  6. Browser Information
  7. Language Preferences
  8. Crash Reports
  9. Diagnostic Information
  10. Performance Logs

2. Location Information

With your permission, Caraabiner may collect precise and approximate location information.

Location data may be used to:

  1. Deliver products and services
  2. Show nearby stores and services
  3. Improve delivery accuracy
  4. Track order status
  5. Assist delivery partners with navigation
  6. Optimize delivery routes
  7. Prevent fraud
  8. Provide customer support

Delivery Partner Application

For delivery partners, the application may collect:

  1. Foreground location while the app is in use.
  2. Background location (where permitted by you and supported by your device) during active deliveries to enable live order tracking, navigation, route optimization, delivery verification, and customer support.

Background location is collected only when necessary for providing delivery services.

You may disable location permissions through your device settings. However, certain features of the application may not function correctly.

3. Foreground Service

The Delivery Partner Application may use a foreground service during active deliveries to:

  1. Update delivery status
  2. Enable live navigation
  3. Share real-time delivery location
  4. Improve delivery accuracy
  5. Maintain uninterrupted delivery tracking

Foreground services operate only while necessary for delivery-related activities.

4. Camera Permission

With your permission, Caraabiner may access your device camera to:

  1. Upload profile photographs
  2. Capture delivery proof
  3. Scan QR codes
  4. Verify completed deliveries
  5. Upload product or service-related images where applicable

The camera is accessed only after your permission has been granted.

5. Photos and Storage Permission

With your permission, Caraabiner may access your selected photos or files to:

  1. Upload profile photos
  2. Upload delivery images
  3. Upload verification documents
  4. Upload product-related images

The application only accesses the photos or files that you explicitly choose.

6. Notification Permission

We may send notifications relating to:

  1. Order confirmations
  2. Order updates
  3. Delivery status
  4. Account notifications
  5. Security alerts
  6. Promotional offers and campaigns

You may disable notifications at any time through your device settings.

7. Contacts Permission

Caraabiner does not access your contacts unless a specific feature requires it and you have granted permission.

8. Microphone Permission

If any feature requires voice communication or audio recording, microphone access will only be requested after obtaining your consent.

9. Phone Permission

Where applicable, the application may request phone-related permissions to enable secure communication between customers and delivery partners without exposing personal contact information.

10. How We Use Your Information

We use your information to:

  1. Create and manage user accounts
  2. Verify user identity
  3. Process orders
  4. Deliver products and services
  5. Assign deliveries
  6. Provide customer support
  7. Improve application performance
  8. Detect fraud and suspicious activity
  9. Prevent unauthorized access
  10. Process payments
  11. Send important notifications
  12. Comply with legal obligations

11. Sharing of Information

We may share limited information with:

  1. Customers and Delivery Partners (only information necessary to complete deliveries)
  2. Payment Gateway Providers
  3. Logistics Partners
  4. SMS and OTP Service Providers
  5. Cloud Hosting Providers
  6. Analytics Providers
  7. Maps and Navigation Service Providers
  8. Government Authorities when legally required

Caraabiner never sells your personal information to third parties.

12. Third-Party Services

Our applications may integrate with third-party service providers, including:

  1. Payment Gateway Providers
  2. Google Maps Platform
  3. Firebase Services
  4. SMS and OTP Providers
  5. Push Notification Services
  6. Cloud Hosting Providers
  7. Analytics Providers

These providers maintain their own privacy policies, and we encourage users to review them.

13. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  1. Improve user experience
  2. Remember preferences
  3. Analyze website traffic
  4. Maintain secure sessions

Users may manage cookies through their browser settings.

14. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information, including:

  1. Secure servers
  2. HTTPS encrypted communication
  3. Authentication systems
  4. Access controls
  5. Security monitoring
  6. Regular software updates

While we strive to protect your information, no method of electronic transmission or storage can guarantee absolute security.

15. Data Retention

We retain personal information only for as long as necessary to:

  1. Provide our services
  2. Complete transactions
  3. Meet legal and regulatory requirements
  4. Resolve disputes
  5. Prevent fraud
  6. Enforce agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

16. Children's Privacy

Caraabiner services are not intended for children under the age of 13.

The Delivery Partner Application is intended only for individuals who are at least 18 years of age.

If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete such information.

17. Your Rights

Subject to applicable laws, you may have the right to:

  1. Access your personal information
  2. Correct inaccurate information
  3. Update your profile
  4. Delete your account
  5. Request deletion of personal data
  6. Withdraw consent
  7. Object to certain processing activities

Requests may be submitted using the contact information provided below.

18. Account Deletion

Users may request deletion of their Caraabiner account by:

  1. Using the Account Deletion feature available within the application (where provided), or
  2. Contacting our support team via email.

Certain information may be retained where required by law, taxation, fraud prevention, dispute resolution, or regulatory compliance.

19. Delivery Partner Information

The Delivery Partner Application may additionally collect:

  1. Live GPS location during active deliveries
  2. Delivery history
  3. Earnings information
  4. Vehicle details
  5. Identity verification documents
  6. Delivery performance metrics
  7. Route information
  8. Profile verification details

This information is used solely for delivery operations, customer support, fraud prevention, safety, business management, and legal compliance.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective immediately upon publication on our website or mobile applications.

Users are encouraged to review this Privacy Policy periodically.

21. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Caraabiner

Website: https://caraabiner.com

Email: info@caraabiner.com

Phone: +91 95017 12196

Address:

Street No. 3, Vishal Nagar, Opposite Bus Stand, Sri Muktsar Sahib, Punjab – 152026, India

By using Caraabiner's website, Customer Application, Delivery Partner Application, or any related services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.