Effective Date: 28 June 2026

Thank you for shopping with Caraabiner. We strive to provide quality products and excellent customer service. This Refund, Return & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.

This policy applies to:

1. Caraabiner Website (https://caraabiner.com)
2. Caraabiner Android Application
3. Caraabiner iOS Application

1. Order Cancellation

Before Order Dispatch

Customers may request cancellation of an order before it has been packed or dispatched.

If the cancellation request is approved, the full eligible amount will be refunded to the original payment method or Caraabiner Wallet, as applicable.

After Order Dispatch

Orders that have already been dispatched generally cannot be cancelled.

However, cancellation may be considered in exceptional circumstances at Caraabiner's sole discretion.

Orders Cancelled by Caraabiner

Caraabiner reserves the right to cancel any order due to:

1. Product out of stock
2. Incorrect pricing
3. Payment failure
4. Incomplete customer information
5. Delivery location not serviceable
6. Suspected fraudulent activity
7. Technical or operational issues
8. Any reason required by applicable law

If payment has already been received, the eligible amount will be refunded.

2. Return Policy

Customers may request a return if:

1. The wrong product was delivered.
2. The product arrived damaged.
3. The product is defective.
4. An item is missing from the order.
5. The product received is significantly different from its description.

To be eligible for a return:

1. The request should be made within 7 days of delivery.
2. The product must be unused and in its original condition.
3. Original packaging, labels, accessories, and invoice should be retained.
4. The item must not fall under the non-returnable category.

Caraabiner may request photographs or other information before approving a return.

3. Non-Returnable Items

The following products are generally not eligible for return unless they are damaged or incorrect:

1. Fresh fruits and vegetables
2. Dairy products
3. Frozen products
4. Bakery items
5. Perishable food items
6. Opened food products
7. Personal care products after opening
8. Medicines and healthcare products (where applicable)
9. Gift cards
10. Digital products
11. Products marked as "Non-Returnable"

4. Refund Policy

Refunds will be processed after the returned product has been inspected and approved.

Approved refunds will be credited to:

1. The original payment method, or
2. Caraabiner Wallet (where applicable)

Refund processing generally takes 5 to 10 business days, depending on the payment provider or banking institution.

5. Replacement Policy

If an eligible product is:

1. Damaged
2. Defective
3. Incorrect
4. Missing essential parts

Caraabiner may offer:

1. A replacement product, or
2. A refund, depending on product availability and the nature of the issue.

6. Failed or Duplicate Payments

If your account is charged more than once for the same order or a payment fails but the amount is debited, please contact our Customer Support.

After verification, the eligible amount will be refunded according to the payment provider's timelines.

7. Delivery Issues

If your order cannot be delivered due to:

1. Incorrect address
2. Customer unavailable
3. Incorrect contact number
4. Repeated delivery failures

Caraabiner may cancel the order. Any refund, if applicable, will be processed after deducting applicable delivery or handling charges.

8. Refund Exceptions

Refunds may not be granted if:

1. The product has been used or damaged by the customer.
2. Original packaging is missing.
3. The return request is made after the allowed period.
4. The issue is caused by improper handling after delivery.
5. The product is listed as non-returnable.
6. The claim is found to be fraudulent or misleading.

9. Changes to this Policy

Caraabiner reserves the right to modify this Refund, Return & Cancellation Policy at any time.

Any updates will become effective immediately after being published on our website or mobile applications.

10. Contact Us

If you have any questions regarding refunds, returns, or cancellations, please contact us:

Caraabiner

Phone: +91 95017 12196

Email: info@caraabiner.com

Support: Support Ticket

Address:

Street No. 3, Vishal Nagar, Opposite Bus Stand, Sri Muktsar Sahib, Punjab – 152026

Website: https://caraabiner.com

By placing an order through Caraabiner, you acknowledge that you have read, understood, and agreed to this Refund, Return & Cancellation Policy.